Policies & Terms

These policies outline how Fitness Ave operates, protects client data, and ensures fairness for all bookings and services. By using this website or booking a service, you agree to the following terms.

1. Privacy Policy

All personal and health information collected by Fitness Ave is kept strictly confidential. Client details such as name, phone number, and email are securely stored and never shared with any external party.

Data is collected to provide training services, updates, and promotional offers. Clients may unsubscribe from promotional emails at any time using the unsubscribe link or by emailing info@fitnessave.com.au.

Health questionnaires are provided and stored securely through Trainerize. Clients may request permanent deletion of their personal data by emailing info@fitnessave.com.au.

2. Booking & Cancellation Policy

Clients may book a virtual session any time before 24 hours of the desired time slot.

If a client cancels more than 24 hours before the session, a full refund will be issued. Cancellations made within 24 hours of the session will be charged in full, as the slot prevents another client from booking.

Clients can reschedule their sessions directly through the booking system up to 24 hours before their appointment.

If the trainer must cancel, the client will be notified at least 24 hours in advance. If the trainer fails to provide this notice, the client will receive one free session as an apology.

All virtual training sessions operate on Brisbane time (AEST). No sessions will be recorded by the trainer; however, clients may record their own sessions for personal use.

3. Refund Policy

Custom Plans: Once a custom plan is purchased, refunds are not available except in cases of medical injury. If injury occurs, the membership may be placed on hold or refunded for the unused portion, processed within 7 business days.

Preset Plans: All preset visual plans are non-refundable under any circumstance, as the content is immediately accessible after purchase.

Virtual Sessions: If a client cancels more than 24 hours before the session, a full refund will be provided within 7 business days. Refunds are always processed through the original payment method (Stripe).

4. Liability & Safety

All clients are required to complete a health questionnaire before training. If any pre-existing medical condition is disclosed, the client will be referred to a physician for clearance before beginning the program.

Clients who choose to train without medical clearance do so at their own risk. Fitness Ave provides professional guidance but is not responsible for injuries resulting from undisclosed medical conditions or failure to follow proper instruction.

Minors are welcome to train only under adult supervision.

5. Terms & Conditions

By booking a service, purchasing a plan, or using this website, clients agree to these terms and conditions. All programs and materials remain the intellectual property of Fitness Ave and are not to be shared or resold.

All prices are listed in Australian dollars (AUD). These terms are governed by the laws of Australia, under the jurisdiction of Queensland courts.

Fitness Ave reserves the right to modify policies or terms at any time. Updates will be reflected on this page and are effective immediately upon posting.

6. Contact

For privacy requests, booking inquiries, or policy questions, please contact:

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