Terms & Conditions

These Terms & Conditions apply to all services provided by Fitness Ave, including virtual training sessions, in-person coaching, custom plans, preset plans, and digital programs delivered through our app. By booking, purchasing, or accessing any Fitness Ave service, you agree to the terms below.

1. Services Covered

These Terms cover all Fitness Ave services, including:

  • Live virtual personal training sessions
  • In-person training sessions
  • Custom training plans
  • Preset training plans
  • Ongoing coaching and check-ins
  • Digital programs delivered via our training app

All digital programs are delivered through Trainerize. If Fitness Ave changes platforms in the future, clients will be offered one of two options: continue on the new platform under the remaining time of their plan, or receive a refund for any unused portion of their active plan.

2. Bookings, Cancellations & Rescheduling

Clients may book a virtual training session any time up to 24 hours before the session start time.

If a client cancels more than 24 hours before the scheduled session, a full refund will be issued. Refunds are processed within 7 business days back to the original payment method (Stripe).

If a client cancels within 24 hours of the session start time, the full session cost is charged. This protects the time slot that could have been used by another client.

Clients may reschedule a session themselves through the booking system up to 24 hours before the session.

If the trainer cancels, the client will be notified with at least 24 hours’ notice. If the trainer fails to provide 24 hours’ notice, the client will receive one free session as an apology.

All session times are based on Brisbane time (AEST). It is the client’s responsibility to attend at the correct time relative to their own location.

Virtual sessions are not recorded by Fitness Ave. Clients may record their own session for personal use only.

3. Payments & Pricing

All payments are processed through Stripe. Fitness Ave does not accept cash, bank transfer, or any other payment method unless explicitly agreed in writing before the session.

All prices are listed in Australian dollars (AUD) and include GST where applicable.

Prices, promotions, offers, and availability may change at any time without prior notice.

4. Refunds & Access

Virtual Sessions: If you cancel more than 24 hours before your session, you receive a full refund. If you cancel within 24 hours, no refund is provided.

Custom Plans: Custom plans are non-refundable once delivered, except for medical injury. If injury prevents training, the plan may be paused or you may be refunded the unused portion. Refunds are processed within 7 business days.

Preset Plans: Preset plans are non-refundable under any circumstance. These are visual/digital products and access begins immediately after purchase.

Platform Access: Access to the Fitness Ave app and programs is linked to an active membership. When a membership ends and is not renewed, access to the app and its content will stop.

If Fitness Ave moves away from Trainerize, you will either continue on the new platform for the remainder of your paid time, or receive a prorated refund for whatever is left in your plan.

5. Client Responsibilities

Fitness Ave will coach form, technique, posture, breathing, pacing, and safe training behaviour during live sessions. The trainer will correct and warn. The final responsibility to follow that instruction stays with the client.

The client is responsible for maintaining safe equipment and a safe training environment during virtual sessions. This includes but is not limited to: stable flooring, safe load selection, appropriate footwear, and correct setup of bands, dumbbells, racks, or other tools used in training.

The client agrees to train sober and in reasonable physical condition. Training while injured, exhausted, or under the influence is at the client’s own risk.

6. Health & Medical Clearance

All clients are required to complete a health questionnaire before training. This questionnaire is collected and stored through Trainerize.

If a pre-existing medical condition is reported, the client will be referred to a physician for clearance before starting or continuing training. This includes (but is not limited to) cardiac issues, joint instability, recent surgery, neurological conditions, or any condition that could be aggravated by exercise.

If a client refuses to obtain medical clearance after being advised to do so, they continue training at their own risk. Fitness Ave will provide guidance and support, but it is strongly recommended that clients follow medical advice.

Fitness Ave provides fitness coaching only. We do not provide medical advice, physiotherapy, diagnosis, or rehabilitation prescriptions. You must seek professional medical guidance where appropriate.

Minors are allowed to train only if supervised by an adult at all times.

7. Intellectual Property & Usage

All training plans, videos, checklists, exercise libraries, written instructions, progressions, and habit systems provided by Fitness Ave are for personal use only.

It is strictly forbidden to copy, resell, re-upload, distribute, or share Fitness Ave material with any third party. This applies to both preset plans and custom plans.

Recording live sessions is allowed for personal use only. These recordings cannot be shared publicly, uploaded, sold, or used to train others for money.

8. Misconduct, Termination & Refusal of Service

Fitness Ave reserves the right to suspend or terminate a client’s access to services at any time in cases of disrespect, harassment, unsafe behaviour, or breach of these Terms.

If access is terminated due to misconduct, no refund will be provided.

Fitness Ave also reserves the right to refuse service if it is not safe, not appropriate, or not in line with professional standards.

9. Results & Disclaimer

Fitness Ave will provide clients with coaching, programming, structure, accountability, and professional attention. We will teach correct technique and help you stay consistent. We will take your progress seriously.

However, we cannot guarantee any specific result, including but not limited to fat loss, muscle gain, strength levels, injury recovery, performance improvement, or changes in appearance. Final outcomes depend on client effort, consistency, nutrition, sleep, stress, and honesty in reporting limitations or pain.

All information provided by Fitness Ave is for fitness and general wellbeing purposes only. Nothing we say should be treated as medical advice, diagnosis, or treatment planning.

10. Legal & Jurisdiction

These Terms & Conditions are governed by the laws of Australia. Any dispute or claim will fall under Australian jurisdiction.

By using this website, booking a session, or purchasing any plan, you agree to attempt to resolve any issue with Fitness Ave directly through written communication before taking formal legal action. This gives both sides a fair chance to clarify misunderstandings quickly.

11. Contact

For questions about these Terms & Conditions, refunds, access, bookings, or safety, contact:

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